REFUND RECONCILIATION MADE EASIER NOW



A cursory glance at the visage of shopping in the present age, and the shopping procedure a decade ago is enough for us to gauge how much change this sphere has undergone. The shopping process has been shaken up right from its roots, and akin to every other aspect of human life, it has been simplified to a great extent. The advent of the internet has opened up an uncharted and extremely lucrative market space, which guarantees visibility and exposure to any ware or service put up on it. E-commerce giants such as Amazon and Flipkart were quick to pounce upon this virtual goldmine and their turnover now rivals that of established industry heavyweights. In spite of these online businesses growing like clockwork every year, they do face a plethora of issues, most of which require a large amount of money and effort to rectify. One of the most prominent issues they face is refund reconciliation.


Most of the efforts aimed at process improvement have customer satisfaction and convenience as the primary targets. Such a mindset ignores a crucial side of the entire operation: - the sellers. The logistics involved in such a vast and detailed business are mind boggling, especially on the sellers side. All the customer has to do is press the pay button and pay using his preferred payment method. This signals the beginning of the seller’s struggle. Ensuring the product reaches the customer itself is a Herculean task. In certain unfortunate cases, the product fails to measure up to customer expectations and is returned. In such cases, the customer is refunded the entire amount, and a certain amount is also refunded to the seller. In such a fast paced and vibrant industry, keeping track of such movement of inventory is extremely difficult and time consuming. This is why assistance for reconciliation is provided.

We at Amazon are dedicated to ensuring that the seller is not given a raw deal no matter what the circumstances of product return. Great efforts are taken to determine the contributing factors to product failure, and also ascertain whether any negligence on the part of Amazon, or other parties such as shippers, has resulted in product damage and non-performance. Any discrepancies in inventory records are swiftly identified and dealt with. Our team of dedicated experts ensures that all confusion and irregularities regarding refund reconciliation and inventory management are eliminated, and ensure that the entire operation runs in a streamlined and methodical manner.

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